Attendance Policy
Classes will start at the scheduled time, regardless of student attendance. We advise students to log in to their computers or laptops or mobile phones at least 10 minutes before the class begins to maximize their experience. Please note that there are no refunds for missed sessions by the students.
Student conduct and language
Any misconduct or inappropriate language during the sessions will result in the student's removal from the session, and they will not be allowed to attend any future sessions. No refunds will be issued for fees if a student is terminated due to misconduct or inappropriate language. The teacher reserves the right to terminate a student if any misconduct occurs during class sessions.
Devices for zoom
For optimal session experience, we suggest using a laptop or iPad/tablet, ideally with headphones. Please ensure you're in a quiet, distraction-free environment during the. Any student who intentionally disrupts the class will be removed immediately, without prior notice or refund. This policy is in place to maintain audio-visual ethics and safety for all participants.
Privacy Policy
Welcome to Native Speakers ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online spoken English classes and related services ("Services").1. Information.
We collect the following types of information
1. A Personal Information Name, Email, Address, Phone number, Country and time zone, Payment information (processed via third-party providers) Audio and video recordings (if applicable for class reviews).
Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Services.
2. How We Use Your Information
We use the information we collect to:Deliver and manage spoken English classes Communicate with you about scheduling, support, and updatesImprove the quality of instruction and learning experience, Process payments and manage billingEnsure compliance with legal obligationsEnhance our website’s functionality and user experience
3. Sharing Your InformationWe do not sell, rent, or trade your personal information. We may share your data with:Service providers (e.g., payment processors, video conferencing platforms) under confidentiality agreementsLegal authorities, if required by law or to protect our rightsTutors/instructors, only with necessary data to provide classes
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data. Data is stored securely on encrypted servers, and access is limited to authorized personnel.
5. Third-Party Links
Our platform may include links to third-party websites or tools. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.
6. Recorded videos and contents
We do not provide anyone with the recorded contents of the class unless consented by the consumers prior to the use.
7. Changes to This Policy
We may review and update this Privacy Policy periodically. We will notify you of significant changes via email or through our website.
Missed class compensation policy
At www.spokenenglish.com.au, we strive to provide uninterrupted and high-quality learning experiences. However, in the event of a missed class due to technical difficulties or an unwell teacher, we ensure our students do not lose valuable learning time.
Policy Details:
If a class scheduled between Monday and Friday is missed for the reasons mentioned above, it will be rescheduled.
The make-up class will be conducted on the same time slot on either Saturday or Sunday of the same week.
Students will be notified in advance regarding the rescheduled class day and time.
We appreciate your understanding and are committed to maintaining a consistent and supportive learning environment.
Cancellation Policy
Cancellation Policy: You can receive a full refund if you cancel your class within 48 hours of booking. For any cancellation inquiries, please email us at support@spokenenglish.com.au or via WhatsApp. Rescheduling Policy: Certain online classes may permit students to reschedule for a future date or switch to another course. Students may need to pay a rescheduling or administrative fee in such instances. Please ensure that you read, understand, and agree to the cancellation policies of the online class before enrolling, as these policies can differ significantly among various online education platforms and course providers.